Frequently asked questions

Materials & Craftsmanship

What materials are used in your woven products?

How do I clean and maintain natural abaca items?

All our bags and home accents are handcrafted using 100% natural abaca fiber, sustainably harvested and woven by skilled local artisans.

Spot clean gently with a damp soft cloth and mild soap solution. Avoid soaking or submerging natural fibers, and dry thoroughly in a shaded spot.

Fulfillment & Delivery

Orders & Processing

Can I change my order after placing it?

Do you offer bulk corporate gifting orders?

Changes can only be made before production begins. Once crafting starts, adjustments are no longer possible.

Yes, we create custom corporate packages with custom branding options. Please reach out via our Corporate Order page for tailored bulk quotes.

Still have questions?

Our team is here to assist with product inquiries and custom requests.