Last updated: 04 September 2026

1. Introduction

This Privacy Policy explains how Ginama Arts & Crafts (“we”, “us”, “our”) collects, uses, stores, and protects your personal information when you visit our website or make a purchase.

By using our website, you agree to the practices described in this policy.

2. Information We Collect

We collect information to process orders, improve your experience, and operate our business. This includes:

• Personal details: name, email address, phone number

• Order information: billing address, shipping address, purchase history

• Payment details: processed securely through third‑party providers (we do not store card numbers)

• Website usage data: pages visited, time spent, browser type, IP address

• Messages: enquiries, custom order notes, or communication through our contact form

3. How We Use Your Information

We use your information to:

• Process and deliver your orders

• Provide customer support

• Personalise your shopping experience

• Improve our website and product offerings

• Send updates, order notifications, or important service messages

• Comply with legal obligations

We do not sell or share your information with third parties for marketing.

4. Legal Basis for Processing (UK GDPR)

We process personal data under the following lawful bases:

• Contract: to fulfil your order

• Consent: when you subscribe to newsletters or marketing

• Legitimate interest: to improve our website and protect against fraud

• Legal obligation: for tax, accounting, or regulatory requirements

5. Sharing Your Information

We may share your information only with trusted third parties necessary to operate our business:

• Payment processors

• Delivery couriers

• Website hosting and analytics providers

These partners follow strict data protection standards.

6. Data Storage & Security

We take reasonable steps to protect your information, including:

• Secure payment processing

• Encrypted website connections (HTTPS)

• Limited access to customer data

• Regular security checks

No method of online transmission is 100% secure, but we work to safeguard your information.

7. Your Rights Under UK GDPR

You have the right to:

• Access the personal data we hold

• Request corrections to inaccurate information

• Request deletion of your data (where legally permitted)

• Object to certain types of processing

• Request a copy of your data

• Withdraw consent for marketing at any time

To exercise these rights, contact us through Customer Support.

8. Cookies & Tracking Technologies

We use cookies to:

• Improve website performance

• Analyse visitor behaviour

• Remember your preferences

You can manage cookies through your browser settings.

9. Data Retention

We retain personal data only as long as necessary to:

• Complete your order

• Meet legal and accounting requirements

• Resolve disputes

After this period, data is securely deleted.

10. Children’s Privacy

Our website is not intended for children under 13.
We do not knowingly collect personal information from children.

11. International Orders

If you order from outside the UK, your data may be processed by couriers or payment providers in other countries. We ensure these partners follow appropriate data protection standards.

12. Changes to This Policy

We may update this Privacy Policy occasionally.
Continued use of the website means you accept the updated version.

13. Contact Information

For privacy questions or data requests, contact:

Ginama Arts & Crafts
Email: jane7.adam3@gmail.com
Location: Swindon, UK

Privacy Policy