1. Overview

This Shipping Policy explains how orders from Ginama Arts & Crafts are processed, shipped, and delivered. We use trusted UK couriers to ensure your handmade items arrive safely and on time. Delivery times may vary depending on courier performance, weather conditions, and seasonal delays.

2. Processing Times

Shop Update:
We’re away from 1–10 October. Orders placed during this time will be processed on 11 October.
Thank you for your patient

All orders are handmade and processed in small batches.

• Standard items: 2–5 business days

• Custom/personalised items: 3–10 business days

• Bulk or event orders: timelines vary; contact us for confirmation

Processing time does not include courier delivery time.

3. Shipping Methods & Couriers

Royal Mail

We offer a range of Royal Mail services depending on parcel size and destination:

• Royal Mail 1st Class (1–2 business days)

• Royal Mail 2nd Class (2–4 business days)

• Tracked 24 / Tracked 48

• Signed For services

• Special Delivery Guaranteed

Royal Mail is used for most small parcels and personalised items.

Evri

Evri is available for customers who prefer flexible delivery options.

• Evri Standard Delivery (2–4 business days)

• Evri Next Day (where applicable)

• Evri Courier Collection (home pickup available)

Evri may be used for medium parcels or when customers request alternative couriers.

InPost Lockers

Perfect for customers who prefer contact‑free pickup.

• Delivered to your chosen InPost Locker

• You will receive a code to collect your parcel

• Locker pickup available 24/7

InPost is ideal for small to medium parcels.

4. Delivery Times

Delivery estimates depend on the courier selected at checkout. Please note:

• Delivery times are estimates, not guarantees

• Delays may occur during holidays, strikes, or severe weather

• International orders may take 1–4 weeks due to customs processing

5. Shipping Rates

Shipping rates are calculated based on:

• Courier selected

• Parcel size and weight

• Destination

Rates are shown at checkout before payment.

6. Incorrect Addresses

Customers are responsible for providing accurate delivery information.

We are not liable for parcels lost or delayed due to:

• Incorrect or incomplete addresses

• Missing house numbers

• Wrong postcode

If a parcel is returned to us, reshipping fees will apply.

7. Lost or Delayed Parcels

If your parcel is delayed or missing:

• We will help you contact the courier

• Claims must be filed directly with the courier

• Refunds or replacements are not guaranteed for courier‑related loss

8. International Shipping

We ship internationally using Royal Mail, Parcelforce, or other available couriers.

Customers are responsible for:

• Customs fees

• Import taxes

• Local handling charges

Delivery times vary by country.

9. Craft Fair Pickup

If you wish to collect your order at a craft fair.

• Pre‑order must be confirmed

• Pickup time and location will be arranged

• ID or order number may be required

10. Contact Information

For shipping questions or concerns, contact:

Ginama Arts & Crafts
Email: jane7.adam3@gmail.com
Location: Swindon, UK

Shipping Policy