Last updated: 04 September 2026

Section 1. Introduction

Welcome to Ginama Arts & Crafts (“we”, “us”, “our”). By accessing or using our website, you agree to these Terms & Conditions. If you do not agree, please discontinue use of the site.

These Terms govern your use of:

• Our website and online shop

• Any purchases made through the site

• Any content, images, or materials displayed

If you have questions, contact us at Customer Support.

Section 2. About Ginama Arts & Crafts

Ginama Arts & Crafts is a UK‑based small business offering handmade accessories, personalised items, and craft‑fair products. All items are crafted in small batches and may vary slightly due to their handmade nature.

Section 3. Use of Our Website

By using our website, you agree:

• Not to misuse the site or attempt to disrupt its functionality

• Not to copy, reproduce, or distribute any content without permission

• To provide accurate information when placing an order

We may update or modify the website at any time.

Section 4. Products & Handmade Variations

All Ginama products are handmade. This means:

• Colours, textures, and finishes may vary slightly

• Custom items may differ from digital mock‑ups

• Processing times may vary depending on order volume

These variations are not considered defects.

Section 5. Pricing & Payment

Prices are listed in GBP (£).
We reserve the right to update prices at any time.

Payments are processed securely through third‑party providers. By placing an order, you confirm that:

• You are authorised to use the payment method

• Your payment details are accurate

Section 6. Shipping & Delivery

We ship within the UK as of the moment. Delivery times are estimates and may vary due to courier delays or customs processing.

Customers are responsible for providing correct delivery information. We are not liable for lost parcels caused by incorrect addresses.

see Shipping Options.

Section 7. Returns, Refunds & Exchanges

Because our items are handmade and often personalised, we accept returns only in the following cases:

• Damaged items upon arrival

• Incorrect item received

To request a return:

• Contact us within 7 days of delivery

• Provide photos of the issue

Refunds are issued once the item is returned and inspected.

Custom or personalised items are non‑refundable unless faulty.

Section 8. Intellectual Property

All content on this website—including logos, product photos, descriptions, and designs—is owned by Ginama Arts & Crafts.

You may not:

• Copy or reproduce our designs

• Use our branding without permission

• Sell or distribute our content

Section 9. User Accounts

If you create an account:

• You are responsible for keeping your login details secure

• You must notify us of any unauthorised access

We may suspend accounts that violate these Terms.

Section 10. Limitation of Liability

We are not liable for:

• Losses caused by misuse of our products

• Delays caused by couriers or third‑party services

• Website downtime or technical issues

Your use of the site is at your own risk.

Section 11. Privacy & Data Protection

We respect your privacy and follow UK GDPR guidelines.
We only collect information necessary to process orders and improve your experience.

For detailed privacy information, see Privacy Policy.

Section 12. Changes to These Terms

We may update these Terms occasionally. Continued use of the website means you accept the updated version.

Section 13. Contact Information

For questions, concerns, or support, reach us at:

Ginama Arts & Crafts
Email: jane7.adam3@gmail.com
Location: Swindon, UK

Terms & Conditions